ResNet, the IT student support desk, handles questions, problem reports, service requests, and inquiries regarding Internet connectivity, computing safety, and computer hardware and software. You can call us at 859.622.3050 or email us at resnet@eku.edu. To see when we are available, see our standard hours of operation.
EKUDirect Login Changes--Effective Monday, November 23, 2009
Effective November 23, 2009, your Social Security Number will no longer work as your User ID to log into EKUDirect. This new enhanced security measure will require you to use your EKU ID number to log into EKUDirect. Your EKU ID number is available on your EKU ID card. If you are a student and don't have your card: Students call 622-2320 Employees call 622-8660
58 Snow Leopard Updates Today
Apple released Security Updates 2009-006 for Mac OS X v10.6.2 today that will patch 58 Snow Leopard vulnerabilities.
Snow Leopard and Windows 7
If you have upgraded to Mac OS X 10.6 (Snow Leopard) or Windows 7 and need your ResNet connection to work you should bring your computer to our office. We'll get some information from it and let the computer bypass the Cisco login until they release a client for these two operating systems (supposedly around Thanksgiving). Your computer will bypass the login until that client is released then you'll be required to download and use that to access the network. We also have a copy of Symantec Endpoint available for Windows 7.
EKU's SmartComputing Web
EKU's SmartComputing website covers EKU's IT security. providing security education and guidance related to EKU's information technology environment. Our goal is a safe and secure atmosphere for teaching, learning, service, and the conduct of university business. In the event you can't find what you're looking for, email us at smartcomputing@eku.edu and we'll be happy to assist you. We hope this website will be useful to you.
Illegal File Sharing: Be Safe, Not Sorry
Read our new FAQ to find out more about the legality of file sharing on campus so you don't get in trouble!
What's Your IP Address Mean?
Find out what your IP address means with this PDF document. This information is very helpful when troubleshooting your ResNet connection.
Update Your Symantec Manually
If you need to update your EKU version of Symantec manually, do so at this site. Download the file to your desktop and run it from there. It should update your Symantec Virus Definition File Version.
Having a computer problem?
Need answers fast?!!? Check out our knowledgebase!
Got AIM?
Feel free to contact us via your AIM account at screen name: EKUResNet. Monday-Friday, 8 a.m. - 3:30 p.m. Please be prepared to give your full name, EKU ID#, and EKU Email address at the start of the call.
